What is AnemoneMart?

AnemoneMart is an e-commerce platform specializing in home decor, dream catchers, wall decor, jewelry, craft kits, raw materials, and customized products.

How can I contact AnemoneMart?

You can reach us via email at info@martanemone.com or call us at +91-950-961-6255.

How do I place an order?

You can place an order by selecting the product you wish to buy, adding it to your cart, and completing the checkout process.

What payment methods do you accept?

We accept all major credit and debit cards, UPI payments, net banking, and select digital wallets. Cash on Delivery (COD) is available for certain pin codes and orders up to ₹3,000.

Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing it. Once dispatched, cancellations are not allowed.

How long will it take to receive my order?

Standard delivery within India takes 5-7 business days. International shipping timelines vary based on location and customs.

Do you offer international shipping?

Yes, we offer international shipping at a flat rate of ₹1,500 per order.

What happens if I’m not available at the time of delivery?

If you are unavailable, you can request the courier to leave the parcel at the gate, reception, or with a neighbor.

What is your return policy?

You can return products within 7 days of delivery, provided they are unused, in their original packaging, and in a saleable condition.

How long does it take to process refunds?

Refunds are initiated within 5-6 business days after we receive the returned item and complete the quality check.

Can I exchange a product?

Yes, exchanges are allowed subject to product availability. Additional shipping charges may apply.

Do you offer custom or personalized products?

Yes, we provide customized products. Please contact us with your requirements for more details.

How long does it take to deliver customized products?

Customized products are usually delivered within 10-15 business days after the order confirmation.

Are the product images on your website accurate?

While we strive for accuracy, slight variations in color or design may occur due to photography or screen resolution differences.

How can I care for my products?

Care instructions are included with each product. If you have specific questions, feel free to contact us.

Do I need to create an account to shop?

No, you can place orders as a guest. However, creating an account allows you to track orders and manage your preferences easily.

What should I do if I forget my password?

Click on the “Forgot Password” link on the login page, and follow the instructions to reset your password.

Do you offer gift wrapping?

Yes, gift wrapping is available for select products. Please choose the option during checkout.

What if I have a question not listed here?

Feel free to reach out to our customer support team for any additional queries.